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Frequently Asked Questions

For any questions conscerning housing policies, assignments, or general residence hall information please consult the Housing Page FAQ

What if I am not getting along with my roommate or want to change rooms?

We strongly encourage the roommates to first discuss problems among themselves. If the students feel that they are having a hard time working it out, they should contact the Resident Assistant (RA), Residence Hall Director (RHD), or the Residence Life Office for assistance. It is important that roommates try to work out issues prior to initiating the room change process.

To verify assignments, room change requests are not taken until two weeks after the beginning of the semester. This gives students an opportunity to work out problems and make the initial transition from home to college. If students want to talk to someone about their situation, they can contact their Resident Assistant and/or their Residence Hall Director.

My roommate's girlfriend/boyfriend is over all the time. What can I do about this?

We strongly encourage the roommates to first discuss problems among themselves. If the students feel that they are having a hard time working it out, they should contact the Resident Assistant (RA), Residence Hall Director (RHD), or the Residence Life Office for assistance. Also residents may refer to their roommate aggreement to discuss visitation preferences within their individual room. 

It is very noisy on my floor. What can I do?

Contact the Resident Assistant (RA) for the floor or the information desk in person or by phone to report the issue.

What if a maintenance problem occurs?

For non-emergency services, the student should submit a work order form online through the New work order system, which can be found on yor MyCharleston account. If you have any trouble completing a work order please contact your RA for assistance. The maintenance team assigned to the building will then handle the request on a priority basis as they come in. For emergency needs, the resident should contact the front desk of their building immediately!

Can I have visitors in my room?

Yes. Refer to the Visitation Policy for details. 
Residents are required to check in their guests at the front desk of the residence hall. The resident must leave her/his ID card at the front desk. The visitor must show a picture ID. Residents must accompany their guests at all times.

My student seems homesick. What can be done to help?

Try not to encourage the behavior by calling them every day. Encourage the student to get more involved by joining campus organizations and attending programs. The student may wish to contact his/her RA for assistance.

If I have a physical disability which requires special housing, what should I do?

Submit your housing application, then contact the Center for Disability Services.  We will work with you to find a situation which will best accommodate your needs.

Are there any curfews in the residence halls?

No, resident students are not required to be in their residence halls at a specific time. However, we do have visitation policies and residents are always required to swipe their cougar ID prior to entry.

What about mail? Parking on-campus? Telephone services?

For answers to these questions, please contact:

For information about other services, please see our Auxiliary Services page.